Refund and Returns Policy

Our Commitment

At GoWith Aisha Vibes, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a simple and transparent return and refund process.

Eligibility for Returns

• Items are eligible for return within 30 days of delivery.
• Products must be unused, unwashed, and in their original packaging with all tags attached.
• Certain items such as undergarments, personalized products, and final sale merchandise cannot be returned or exchanged.
• Proof of purchase (such as your order email or invoice) is required to process all returns and refunds.

How to Initiate a Return

• To begin a return, please visit our self-service returns portal or contact our support via the website.
• Follow the on-screen instructions to complete your return request.
• You will receive clear shipping and packaging instructions along with a return label if required.
• For international customers, please contact support for specific process and shipping details.

Refunds

• Once your returned item is received and inspected, a refund will be processed to your original payment method within 7 business days.
• If applicable, partial refunds may be issued for items not returned in their original condition.
• For purchases returned after the eligible period, only store credit may be issued.

Exchanges

• Exchanges are possible for eligible items within the same 30-day window. Please indicate your preference for an exchange during the return process.
• If the requested item is out of stock, you may opt for a refund or store credit.

Return Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.
• If the error is on our side, we will provide a prepaid shipping label.

Restrictions

• No returns or exchanges will be accepted for items marked “Final Sale,” used cosmetics, skincare products, or items excluded for hygiene reasons.
• GoWith Aisha Vibes reserves the right to refuse any return that does not meet the above conditions.

Contact Us

For all refund and return queries, please reach out through our website’s contact form. Our team will support you throughout the process.

This policy protects both the business and customers by clearly outlining eligibility, processes, and expectations for returns and refunds.